Returns & Refunds

We hope you love your Winter Grit order. If something isn't quite right, you can return eligible items within 14 days of receiving your order.

Returns

To request a return, contact us at hello@wintergrit.xyz within 14 days of receiving your order.

Items must be returned unworn, unused and in their original condition. Please include your order number when contacting us so we can identify your order.

Unless an item is faulty or we have made an error with your order, customers are responsible for the cost of returning the item.

We recommend using a tracked postal service, as we cannot take responsibility for returned parcels until they reach us.

Refunds

Once we receive and inspect your return, we'll confirm whether your refund has been approved.

Approved refunds will be returned to your original payment method. Please allow several working days for your bank or payment provider to process the refund.

Where applicable, your original standard delivery charge will also be refunded in accordance with your statutory rights.

Faulty or incorrect items

If your item arrives faulty, damaged or isn't what you ordered, please contact hello@wintergrit.xyz with your order number and, where helpful, photographs of the issue.

We'll work with you to arrange a replacement, repair or refund as appropriate, including reasonable return postage where the item is faulty or incorrect.

Exchanges

If you'd like a different size or product, contact us and we'll let you know what's available. Because Winter Grit produces in small quantities, we can't guarantee that another size or product will still be in stock.

Items that can't normally be returned

We can't normally accept returns of personalised or made-to-order products unless they're faulty or not as described.

This does not affect your statutory rights.

Contact

For returns or questions about an order, contact:

hello@wintergrit.xyz