Last updated: 5 August 2026

Winter Grit respects your privacy. This policy explains what personal information we collect when you visit our website, place an order, contact us or otherwise interact with Winter Grit, and how we use and protect that information.

Who we are

Winter Grit is an independent climbing clothing and accessories brand based in the UK.

For questions about this policy or your personal information, contact us at hello@wintergrit.xyz.

Information we collect

Depending on how you use our website, we may collect information including your name, email address, billing and delivery address, telephone number, order and transaction information, and any information you provide when contacting us.

We may also collect technical information about how you use our website, such as your device, browser, IP address and interactions with pages or products. This may be collected through cookies and similar technologies.

How we use your information

We use your personal information where necessary to:

• process, fulfil and deliver your orders;

• provide information about events or workshops you have booked;

• communicate with you about an order, booking or enquiry;

• provide customer service;

• operate, maintain and improve our website;

• prevent fraud and protect the security of our website;

• understand how visitors use our website and products; and

• comply with our legal and regulatory obligations.

Where required by law, we rely on an appropriate legal basis for processing your information, including performance of a contract, legitimate interests, compliance with a legal obligation or your consent.

Payments

Payments made through our website are processed by third-party payment providers. Winter Grit does not receive or store your complete payment-card details.

Squarespace and other service providers

Our website is hosted using Squarespace. We may use other trusted service providers to help us operate the website, process payments, fulfil orders, communicate with customers, analyse website usage and provide advertising or social-media functionality.

These providers may process personal information on our behalf or as independent data controllers under their own privacy policies.

Cookies, analytics and Meta

Our website may use cookies and similar technologies to make the site work, understand how it is used and measure the effectiveness of our marketing.

We may use services provided by Meta, including the Meta Pixel, in connection with Facebook and Instagram. These technologies can collect information about visits to our website and interactions with products.

Where consent is required for non-essential cookies or tracking technologies, these should only be used in accordance with the choices you make through our cookie controls.

Marketing

If you choose to subscribe to marketing communications, we may use your contact details to send you occasional Winter Grit news, product releases, events or other updates.

You can unsubscribe at any time using the unsubscribe option provided in the communication or by contacting us.

We will not sell your personal information to third parties.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining appropriate business and financial records, resolving disputes and meeting legal requirements.

Your rights

Under UK data-protection law, you may have rights over your personal information, including the right to request access to it, ask us to correct inaccurate information, request deletion or restriction of certain processing, object to certain uses of your information and, in some circumstances, request that your information is transferred.

Where we rely on consent, you may withdraw that consent at any time.-

To exercise your rights, contact hello@wintergrit.xyz.

You also have the right to raise a concern with the UK Information Commissioner's Office.

Changes to this policy

We may update this Privacy Policy occasionally to reflect changes to our website, services or legal obligations. The latest version will always be published on this page.